Terms of Service
The Purpose of this Agreement is to set forth the terms and conditions under which Resume Prime and Client will agree.
Whereas, Client hereby hires Resume Prime to provide resume writing and related services for the Client. And that this Agreement shall take effect on the date the Client expresses conformity either through sending the signed Agreement or through simple e-mail approval.
NOW, THEREFORE, in consideration of the mutual promises herein contained, the parties agree as follows:
Whereas, Client shall make an upfront payment equivalent to the price of the resume package or other services, as predetermined with Resume Prime’s agent.
Whereas, Client shall make the payment through credit card, PayPal, over the counter bank deposit, or other modes of payment. If Client chooses to pay via credit card, Resume Prime will require credit card number and credit card billing address. Receipt on all payments made shall be sent to Client via e-mail by the payment processor.
Whereas, service prices of Resume Prime are all presented in US Dollar. Client, therefore, shall pay in US Dollar regardless of location.
SERVICES TO BE RENDERED
Whereas, Client shall receive services according to the resume package or other related services paid for.
Turnaround time for all packages is three (3) business days.
Turnaround time will start from the date the following requirements were received by Resume Prime:
- Conformity to this Project Agreement
- Completed questionnaire and/or other information necessary to complete the services to be rendered
For job postings with immediate deadlines, especially for Federal Package, Resume Prime will not be liable on the delays of job application and such.
Client shall promptly respond to all drafts, revisions, clarifications, and other questions sent by writers and sales and support team of Resume Prime. Client shall be clear and specific when responding to all e-mails, phone calls, or any other communications, to facilitate project completion and prompt delivery of services.
Client is entitled to unlimited revisions until project is finalized.
Resume Prime shall send an Acknowledgment Form along with the final draft of resume and other addons purchased. Client shall acknowledge receipt of these documents and express conformity to project completion.
Expiration and Reactivation
Unfinished or inactive project expire after six (6) months from sign up date. Resume Prime will collect a $30 reactivation fee if Client would like to continue with the revision process after the expiration date. Client shall be able to proceed with the revision process within three (3) months after reactivation date.
On Cancelled Orders
- Full Refund: if cancelled within 24 hours
- Ninety percent (90%): if cancelled beyond 24 hours; Resume Prime is entitled to ten percent (10%) administrative and processing fee
On Service Termination
- Seventy-five percent (75%): if initial draft was already sent
- Sixty percent (60%): if one to two complete revisions were already sent
Client will NOT be entitled to a refund under any of the following circumstances:
- Client has approved the resume draft from Resume Prime
- Client has terminated the service for invalid and unacceptable reasons
- Project has been inactive for more than three (3) months
Furthermore, NO REFUND will be granted for rush services, resume posting, and online resume websites.
For cancelled orders, request shall be done within 24 hours.
For service termination, request shall be done within two (2) days or forty-eight (48) hours after receipt of resume draft.
Request for refund shall be properly documented. Upon receiving a notification of the request, either through phone or e-mail, the Billing Department shall send a Refund Request Form (RRF), which will be accomplished and sent back by the Client for refund processing.
After processing, the Billing Department shall notify when the refund will be reflected on Client’s account.
Whereas, Resume Prime is strongly committed to protecting Client’s privacy and confidential
information. All information sent to Resume Prime is strictly for the use of Resume Prime and will not be shared with any third party. In facilitating prompt and accurate response to Client’s order, Resume Prime will only ask relevant information necessary in providing the services paid for by the Client.
Listen to our customers
Lori D., Peoria, IL
I had a professional resume written for me ten years ago, and was in need to have improvements made for a better “feel”. I searched the internet and Resume Prime popped up as one of the companies that is highly regarded with delivering a great product. They made is easy, where I was able to chat about some different aspects of my resume and what they could deliver. After that, I jumped right in. I worked with Addison who delivered a superior product and answered all my questions. They are the experts in this field, and I leaned on her to give me advice. I will be sending it out this weekend and hope to get a new job. Thank you staff!
Martin B. , Houston, TX
My writer was Erin Richardson. It was a great pleasure and experience working with resume prime, more specifically having Erin as my writer. Erin did a great job on my resume and was very helpful, open to my recommendations and responded to my emails in a very quick time. Thank you Erin I would request Erin Richardson as my writer any time I come back to resumeprime
Leslie S., Burtonsville, MD
I have been overwhelmed with the assistance the team if Resume Prime. The support from Keesha Murphy when I first contacted this website that I found I might add under the 10 top resume writing companies. She helped me to select the correct package for my needs and addresses my concerns. Then there is Bianca who stays in constant contact with me ensuring that everything is on point. She has delivered a fantastic rewrite of my 22 years in the health industry. Yes I would recommend your company to others.
Great work, highly trained resume writer, and a commendable support team. They met all my expectations and I was very happy with my professionally written resume. Bianca, my assigned writer, was quick to address my concerns and did I just say she’s very professional. She knows what she’s doing and was very patient. Money wise, you can trust Resume Prime if you think your resume needs a transformation.
I wanted to leave a review for Resume Prime so anyone who’s looking for a resume writing service can spot a good one. The team and the writer responsible for my resume respected my ideas and even gave me pieces of advice about interviews. My resume turned out so well and it was worth the wait. This one’s really good!
Alexandra A., Baltimore, MD
Darwin Dillan created two excellent resumes for me. I am ready to send them out to businesses. At the last minute I decided to also get a cover letter for one of the resumes. I was excited to see how well written it was and how it reflected my skills. I would recommend Darwin to friends and family who need his professional services.
I can’t thank Resume Prime enough for helping me create a stronger resume and cover letter. It was worth the money i paid for and the delivery time was quick! I never thought that I could look this good on paper and I’m pretty sure I can’t write this good. Aside from being a professional writer, Bianca, was very accommodating and quick to address my concerns. Thank you, dear, for helping me out.
Lena C., Beaumont, TX
Resume Prime did an excellent job on my professional resume and cover letter. Darwin was efficient and patient and completed all the revisions in a timely manner. I cannot say enough great things about this company. The customer service is outstanding. It was a pleasure to work with Darwin. I look forward to all the job opportunities that I will receive.
John F., San Antonio, TX
Good Evening, Ms. Reed, was very professional and exceptional writer. I highly recommend her and the company. Great experience!
Hiring someone to fix my resume is kinda scary for me since a lot of companies just leech off money. But I pushed it through and availed the professional deal worth $190 and its amazing. I never imagined my resume to look so sleek and the writer mentions about putting keywords. Glad I took the chance.