Terms of Service
The Purpose of this Agreement is to set forth the terms and conditions under which Resume Prime and Client will agree.
Whereas, Client hereby hires Resume Prime to provide resume writing and related services for the Client. And that this Agreement shall take effect on the date the Client expresses conformity either through sending the signed Agreement or through simple e-mail approval.
NOW, THEREFORE, in consideration of the mutual promises herein contained, the parties agree as follows:
Whereas, Client shall make an upfront payment equivalent to the price of the resume package or other services, as predetermined with Resume Prime’s agent.
Whereas, Client shall make the payment through credit card, PayPal, over the counter bank deposit, or other modes of payment. If Client chooses to pay via credit card, Resume Prime will require credit card number and credit card billing address. Receipt on all payments made shall be sent to Client via e-mail by the payment processor.
Whereas, service prices of Resume Prime are all presented in US Dollar. Client, therefore, shall pay in US Dollar regardless of location.
SERVICES TO BE RENDERED
Whereas, Client shall receive services according to the resume package or other related services paid for.
Turnaround time for all packages is three (3) business days.
Turnaround time will start from the date the following requirements were received by Resume Prime:
- Conformity to this Project Agreement
- Completed questionnaire and/or other information necessary to complete the services to be rendered
For job postings with immediate deadlines, especially for Federal Package, Resume Prime will not be liable on the delays of job application and such.
Client shall promptly respond to all drafts, revisions, clarifications, and other questions sent by writers and sales and support team of Resume Prime. Client shall be clear and specific when responding to all e-mails, phone calls, or any other communications, to facilitate project completion and prompt delivery of services.
Client is entitled to unlimited revisions until project is finalized.
Resume Prime shall send an Acknowledgment Form along with the final draft of resume and other addons purchased. Client shall acknowledge receipt of these documents and express conformity to project completion.
Expiration and Reactivation
Unfinished or inactive project expire after six (6) months from sign up date. Resume Prime will collect a $30 reactivation fee if Client would like to continue with the revision process after the expiration date. Client shall be able to proceed with the revision process within three (3) months after reactivation date.
On Cancelled Orders
- Full Refund: if cancelled within 24 hours
- Ninety percent (90%): if cancelled beyond 24 hours; Resume Prime is entitled to ten percent (10%) administrative and processing fee
On Service Termination
- Seventy-five percent (75%): if initial draft was already sent
- Sixty percent (60%): if one to two complete revisions were already sent
Client will NOT be entitled to a refund under any of the following circumstances:
- Client has approved the resume draft from Resume Prime
- Client has terminated the service for invalid and unacceptable reasons
- Project has been inactive for more than three (3) months
Furthermore, NO REFUND will be granted for rush services, resume posting, and online resume websites.
For cancelled orders, request shall be done within 24 hours.
For service termination, request shall be done within two (2) days or forty-eight (48) hours after receipt of resume draft.
Request for refund shall be properly documented. Upon receiving a notification of the request, either through phone or e-mail, the Billing Department shall send a Refund Request Form (RRF), which will be accomplished and sent back by the Client for refund processing.
After processing, the Billing Department shall notify when the refund will be reflected on Client’s account.
Whereas, Resume Prime is strongly committed to protecting Client’s privacy and confidential
information. All information sent to Resume Prime is strictly for the use of Resume Prime and will not be shared with any third party. In facilitating prompt and accurate response to Client’s order, Resume Prime will only ask relevant information necessary in providing the services paid for by the Client.
Listen to our customers
Wei W., Atlanta, GA
Matthew did a fine job polish my resume, in term of the format/layout/structure, choice of words. Despite part time work schedule (I wish he has more availability), Matthew tried his best to conduct multiple phone reviews, which were very productive. He was patience and took thorough notes during discussion. Thank you Matthew!
Benjamin S., FPO, AP
Excellent work, quick edits, quick responses. I have other people review my resume and always get complimented on how professional it looks and reads. Very happy with the service and products I have received.
Todd F., Berlin, MD
The entire process was easy and Addison was great to work with. She made the process easy to follow and the end product was excellent. Thanks
Nicholas A., Gothenburg, NE
Joseph did a great job with my resume and highly recommend his work to anyone. If I had any concerns he answered back quickly, I had zero complaints with the whole process.
John B., Atlanta, GA
Julianna did great work on my resume and cover letter. She answered my many questions with haste. I would recommend my friends to ask for Julianna of they were in need of this service.
Agustin C., San Juan, PR
Excellent service. I am beyond impressed with the quality of the work by Meg. She was very responsive and delivered as scheduled. I would recommend to my friends and colleagues.
Robert G., Plymouth, MA
Addison was a pleasure to work with. Her expertise developed a superior resume that I am confident will be well received in the marketplace. It was completed in a timely manner and she incorporated all of my input exactly the way I wanted it.
Justin M., Chicago, IL
Addison did a really good job of making the changes I sent and also incorporating things that she found of good use. She is also very good at responding in a timely professional manner, happy with the work on the resume.
Bradley C., Austin, TX
Resume Prime did an excellent job updating my resume. They worked expeditiously to ensure I received my resume in a timely manner. When it came down to the final version of my resume, I have to say that Erin Richardson did fantastic work – I sound great on paper now. Thank you very much!
Giancarlo S., Brooklyn, NY
This is the second time I have used Resume Prime and twice I have been really happy. I am not computer savvy but they are patient and helped me through the process wonderfully.