Terms of Service
The Purpose of this Agreement is to set forth the terms and conditions under which Resume Prime and Client will agree.
Whereas, Client hereby hires Resume Prime to provide resume writing and related services for the Client. And that this Agreement shall take effect on the date the Client expresses conformity either through sending the signed Agreement or through simple e-mail approval.
NOW, THEREFORE, in consideration of the mutual promises herein contained, the parties agree as follows:
Whereas, Client shall make an upfront payment equivalent to the price of the resume package or other services, as predetermined with Resume Prime’s agent.
Whereas, Client shall make the payment through credit card, PayPal, over the counter bank deposit, or other modes of payment. If Client chooses to pay via credit card, Resume Prime will require credit card number and credit card billing address. Receipt on all payments made shall be sent to Client via e-mail by the payment processor.
Whereas, service prices of Resume Prime are all presented in US Dollar. Client, therefore, shall pay in US Dollar regardless of location.
SERVICES TO BE RENDERED
Whereas, Client shall receive services according to the resume package or other related services paid for.
Turnaround time for all packages is three (3) business days.
Turnaround time will start from the date the following requirements were received by Resume Prime:
- Conformity to this Project Agreement
- Completed questionnaire and/or other information necessary to complete the services to be rendered
For job postings with immediate deadlines, especially for Federal Package, Resume Prime will not be liable on the delays of job application and such.
Client shall promptly respond to all drafts, revisions, clarifications, and other questions sent by writers and sales and support team of Resume Prime. Client shall be clear and specific when responding to all e-mails, phone calls, or any other communications, to facilitate project completion and prompt delivery of services.
Client is entitled to unlimited revisions until project is finalized.
Resume Prime shall send an Acknowledgment Form along with the final draft of resume and other addons purchased. Client shall acknowledge receipt of these documents and express conformity to project completion.
Expiration and Reactivation
Unfinished or inactive project expire after six (6) months from sign up date. Resume Prime will collect a $30 reactivation fee if Client would like to continue with the revision process after the expiration date. Client shall be able to proceed with the revision process within three (3) months after reactivation date.
On Cancelled Orders
- Full Refund: if cancelled within 24 hours
- Ninety percent (90%): if cancelled beyond 24 hours; Resume Prime is entitled to ten percent (10%) administrative and processing fee
On Service Termination
- Seventy-five percent (75%): if initial draft was already sent
- Sixty percent (60%): if one to two complete revisions were already sent
Client will NOT be entitled to a refund under any of the following circumstances:
- Client has approved the resume draft from Resume Prime
- Client has terminated the service for invalid and unacceptable reasons
- Project has been inactive for more than three (3) months
Furthermore, NO REFUND will be granted for rush services, resume posting, and online resume websites.
For cancelled orders, request shall be done within 24 hours.
For service termination, request shall be done within two (2) days or forty-eight (48) hours after receipt of resume draft.
Request for refund shall be properly documented. Upon receiving a notification of the request, either through phone or e-mail, the Billing Department shall send a Refund Request Form (RRF), which will be accomplished and sent back by the Client for refund processing.
After processing, the Billing Department shall notify when the refund will be reflected on Client’s account.
Whereas, Resume Prime is strongly committed to protecting Client’s privacy and confidential
information. All information sent to Resume Prime is strictly for the use of Resume Prime and will not be shared with any third party. In facilitating prompt and accurate response to Client’s order, Resume Prime will only ask relevant information necessary in providing the services paid for by the Client.
Listen to our customers
Adjovi H., Clarksburg, MD
I was very hesitant to use a resume writing service after reading online comments about experiences with other companies. Are taking a chance, I’m very satisfied with the level of service I received. Thank you, Johanna!
Teresa B., Sacramento, CA
I am extremely pleased with the services I received from ResumePrime. Addison was my writer, and she is a gem. Addison was able to create a resume and cover letter that surpassed anything I could imagine. I’ve been very anxious over the past few months as I am re-entering a job field I left many years ago. I struggled with how to present a coherent picture of myself and only ended up frustrated. I looked into professional resume writing, and ResumePrime was number 2 on the most recommended list. I often find that number 2 on a list is the best deal. And so it was. Being out of work, money is always an issue. But ResumePrime had a discount going so I gave it a try. I ordered a resume and an electronic version. I was so impressed with Addison’s magic that I went back and added a cover letter to my order–and found a discount coupon for that item as well. The quality of product I received is much more valuable that the dollars I spent. Thank you, Addison, for your expertise, your professionalism, your patience, and your dedication.
John F., San Antonio, TX
Good Evening, Ms. Reed, was very professional and exceptional writer. I highly recommend her and the company. Great experience!
Stacy A., Akron, OH
I am truly satisfied with my professional Resume writer. She made multiple adjustments and changes as I added and requested!
Robert M. Jr., Mililani, HI
I thought it was virtually impossible for someone to write my resume with such a drastic improvement from my own within 24 hours, however I tip my hat to Alice Barron, Senior Writer at Resume Prime. I’ll be letting all my battle buddies getting out of the military about this remarkable experience.
Robert G., Plymouth, MA
Addison was a pleasure to work with. Her expertise developed a superior resume that I am confident will be well received in the marketplace. It was completed in a timely manner and she incorporated all of my input exactly the way I wanted it.
Thomas G., Shirley, NY
Jeff Andrews did a excellent job on my resume from the information I submitted. Jeff was timely in responding to my emails. I would definitely recommend Resume Prime to my colleagues.
Justin M., Chicago, IL
Addison did a really good job of making the changes I sent and also incorporating things that she found of good use. She is also very good at responding in a timely professional manner, happy with the work on the resume.
Enerieta D., France
Very professional job and feel so comfortable communicating with Matthew. He was able to understand easily my needs. Now my CV looks really professional.
Blaire M., Yorba Linda, CA
I am very pleased with the resume created by Resume Prime. I have over 30 years in experience and education and trying to put that much information into a resume can be daunting. Resume Prime put all my information into a resume without it becoming complex or burdensome. I highly recommend http://www.resumeprime.com for anyone in need of a resume; they really hit the mark. Great Job!