Terms of Service
The Purpose of this Agreement is to set forth the terms and conditions under which Resume Prime and Client will agree.
Whereas, Client hereby hires Resume Prime to provide resume writing and related services for the Client. And that this Agreement shall take effect on the date the Client expresses conformity either through sending the signed Agreement or through simple e-mail approval.
NOW, THEREFORE, in consideration of the mutual promises herein contained, the parties agree as follows:
Whereas, Client shall make an upfront payment equivalent to the price of the resume package or other services, as predetermined with Resume Prime’s agent.
Whereas, Client shall make the payment through credit card, PayPal, over the counter bank deposit, or other modes of payment. If Client chooses to pay via credit card, Resume Prime will require credit card number and credit card billing address. Receipt on all payments made shall be sent to Client via e-mail by the payment processor.
Whereas, service prices of Resume Prime are all presented in US Dollar. Client, therefore, shall pay in US Dollar regardless of location.
SERVICES TO BE RENDERED
Whereas, Client shall receive services according to the resume package or other related services paid for.
Turnaround time for all packages is three (3) business days.
Turnaround time will start from the date the following requirements were received by Resume Prime:
- Conformity to this Project Agreement
- Completed questionnaire and/or other information necessary to complete the services to be rendered
For job postings with immediate deadlines, especially for Federal Package, Resume Prime will not be liable on the delays of job application and such.
Client shall promptly respond to all drafts, revisions, clarifications, and other questions sent by writers and sales and support team of Resume Prime. Client shall be clear and specific when responding to all e-mails, phone calls, or any other communications, to facilitate project completion and prompt delivery of services.
Client is entitled to unlimited revisions until project is finalized.
Resume Prime shall send an Acknowledgment Form along with the final draft of resume and other addons purchased. Client shall acknowledge receipt of these documents and express conformity to project completion.
Expiration and Reactivation
Unfinished or inactive project expire after six (6) months from sign up date. Resume Prime will collect a $30 reactivation fee if Client would like to continue with the revision process after the expiration date. Client shall be able to proceed with the revision process within three (3) months after reactivation date.
On Cancelled Orders
- Full Refund: if cancelled within 24 hours
- Ninety percent (90%): if cancelled beyond 24 hours; Resume Prime is entitled to ten percent (10%) administrative and processing fee
On Service Termination
- Seventy-five percent (75%): if initial draft was already sent
- Sixty percent (60%): if one to two complete revisions were already sent
Client will NOT be entitled to a refund under any of the following circumstances:
- Client has approved the resume draft from Resume Prime
- Client has terminated the service for invalid and unacceptable reasons
- Project has been inactive for more than three (3) months
Furthermore, NO REFUND will be granted for rush services, resume posting, and online resume websites.
For cancelled orders, request shall be done within 24 hours.
For service termination, request shall be done within two (2) days or forty-eight (48) hours after receipt of resume draft.
Request for refund shall be properly documented. Upon receiving a notification of the request, either through phone or e-mail, the Billing Department shall send a Refund Request Form (RRF), which will be accomplished and sent back by the Client for refund processing.
After processing, the Billing Department shall notify when the refund will be reflected on Client’s account.
Whereas, Resume Prime is strongly committed to protecting Client’s privacy and confidential
information. All information sent to Resume Prime is strictly for the use of Resume Prime and will not be shared with any third party. In facilitating prompt and accurate response to Client’s order, Resume Prime will only ask relevant information necessary in providing the services paid for by the Client.
Listen to our customers
Alexander J., Milford, NH
I am Alexander Johnson from Milford, NH. My writer was friendly and convenient. The resume was composed to expectations and followed all of the guidelines. The process was easy and dependable, so there is nothing to complain about. You did a great job.
Celia G., Raeford, NC
I would like to say thanks to resumeprime for all the help with my federal resume. I would also like to say thank you to Ms. Addison Morgan for all her help; she has been very helpful during the process of getting my federal resume done. Again, thank you for everything.
Sharon G., Stanton, CA
I had some many opinions about how to write a resume and I was getting confused about how to handle it when my job is a combination of two creative jobs of Graphic Design and Photography. Joseph Martinez was assigned to be my resume writer. He listened to my concerns and not only corrected the issues but also explained to me why things should be a certain way, what was outdated and what would not be beneficial. The timing was quick and very professional. Thanks Joseph for a great job!
Alison M., San Diego, CA
Resume Prime was a very helpful tool to get my resume looking excellent. The service was very good and it was completed very quickly.
John F., San Antonio, TX
Good Evening, Ms. Reed, was very professional and exceptional writer. I highly recommend her and the company. Great experience!
Samuel T., West Palm Beach, FL
Creative, good service and a lot of help. Is an interaction between the writer and the person in need of the service. Is like a work team. Excellent communication and very responsive. Recommended.
Blaire M., Yorba Linda, CA
I am very pleased with the resume created by Resume Prime. I have over 30 years in experience and education and trying to put that much information into a resume can be daunting. Resume Prime put all my information into a resume without it becoming complex or burdensome. I highly recommend http://www.resumeprime.com for anyone in need of a resume; they really hit the mark. Great Job!
Benjamin S., FPO, AP
Excellent work, quick edits, quick responses. I have other people review my resume and always get complimented on how professional it looks and reads. Very happy with the service and products I have received.
Thomas G., Shirley, NY
Jeff Andrews did a excellent job on my resume from the information I submitted. Jeff was timely in responding to my emails. I would definitely recommend Resume Prime to my colleagues.
Todd F., Berlin, MD
The entire process was easy and Addison was great to work with. She made the process easy to follow and the end product was excellent. Thanks