Terms of Service
The Purpose of this Agreement is to set forth the terms and conditions under which Resume Prime and Client will agree.
Whereas, Client hereby hires Resume Prime to provide resume writing and related services for the Client. And that this Agreement shall take effect on the date the Client expresses conformity either through sending the signed Agreement or through simple e-mail approval.
NOW, THEREFORE, in consideration of the mutual promises herein contained, the parties agree as follows:
Whereas, Client shall make an upfront payment equivalent to the price of the resume package or other services, as predetermined with Resume Prime’s agent.
Whereas, Client shall make the payment through credit card, PayPal, over the counter bank deposit, or other modes of payment. If Client chooses to pay via credit card, Resume Prime will require credit card number and credit card billing address. Receipt on all payments made shall be sent to Client via e-mail by the payment processor.
Whereas, service prices of Resume Prime are all presented in US Dollar. Client, therefore, shall pay in US Dollar regardless of location.
SERVICES TO BE RENDERED
Whereas, Client shall receive services according to the resume package or other related services paid for.
Turnaround time for all packages is three (3) business days.
Turnaround time will start from the date the following requirements were received by Resume Prime:
- Conformity to this Project Agreement
- Completed questionnaire and/or other information necessary to complete the services to be rendered
For job postings with immediate deadlines, especially for Federal Package, Resume Prime will not be liable on the delays of job application and such.
Client shall promptly respond to all drafts, revisions, clarifications, and other questions sent by writers and sales and support team of Resume Prime. Client shall be clear and specific when responding to all e-mails, phone calls, or any other communications, to facilitate project completion and prompt delivery of services.
Client is entitled to unlimited revisions until project is finalized.
Resume Prime shall send an Acknowledgment Form along with the final draft of resume and other addons purchased. Client shall acknowledge receipt of these documents and express conformity to project completion.
Expiration and Reactivation
Unfinished or inactive project expire after six (6) months from sign up date. Resume Prime will collect a $30 reactivation fee if Client would like to continue with the revision process after the expiration date. Client shall be able to proceed with the revision process within three (3) months after reactivation date.
On Cancelled Orders
- Full Refund: if cancelled within 24 hours
- Ninety percent (90%): if cancelled beyond 24 hours; Resume Prime is entitled to ten percent (10%) administrative and processing fee
On Service Termination
- Seventy-five percent (75%): if initial draft was already sent
- Sixty percent (60%): if one to two complete revisions were already sent
Client will NOT be entitled to a refund under any of the following circumstances:
- Client has approved the resume draft from Resume Prime
- Client has terminated the service for invalid and unacceptable reasons
- Project has been inactive for more than three (3) months
Furthermore, NO REFUND will be granted for rush services, resume posting, and online resume websites.
For cancelled orders, request shall be done within 24 hours.
For service termination, request shall be done within two (2) days or forty-eight (48) hours after receipt of resume draft.
Request for refund shall be properly documented. Upon receiving a notification of the request, either through phone or e-mail, the Billing Department shall send a Refund Request Form (RRF), which will be accomplished and sent back by the Client for refund processing.
After processing, the Billing Department shall notify when the refund will be reflected on Client’s account.
Whereas, Resume Prime is strongly committed to protecting Client’s privacy and confidential
information. All information sent to Resume Prime is strictly for the use of Resume Prime and will not be shared with any third party. In facilitating prompt and accurate response to Client’s order, Resume Prime will only ask relevant information necessary in providing the services paid for by the Client.
Listen to our customers
Alicia J., Union, NJ
I have used Resume Prime services in the past and have always been satisfied with their work. I would definitely recommend their services to others. You will not be disappointed.
Justin M., Chicago, IL
Addison did a really good job of making the changes I sent and also incorporating things that she found of good use. She is also very good at responding in a timely professional manner, happy with the work on the resume.
Jacqueline T. , Emmaus, PA
Resume Prime did a great job. The process was easy and I am happy with the results.
Deborah P., San Diego, CA
Addison did a great job on my resume. She responded to questions quickly and was very accurate. I would definitely recommend resume prime to friends.
Jeffrey V. , Middleton, WI
Outstanding job. I sent out 10 resume’s and have had 4 responses in one week. Before would be lucky to get 1 response out of 20. Thank you
Cindy B., Gladewater, TX
I would recommend Resume Prime to anyone who needs to update or start resume to be completed. They were very professional and turn around time to get final draft was quick. Very helpful in answering all my question in regards to process, I am pleased with the final product.
Stacy A., Akron, OH
I am truly satisfied with my professional Resume writer. She made multiple adjustments and changes as I added and requested!
Elouard C., Puerto Rico
I was inform by a friend about professional resume writers and the testimonial about it. So I decided to investigate different websites offering the service. I chose ResumePrime.com because I was able to immediately ask a real human all my questions, that person was Sofia, but I do not listen to people promoting their own services, what I do is ask – and then feel the answers – trust me It can be done through a chat and even better over the phone, I felt sincerity and conviction. The competition does not has this, and even worst some others don’t have phone numbers in the website. So they have real humans to answer questions, phone number, and images of resume examples WHAT ELSE CAN YOU ASK FOR? I am so happy with the service that I am afraid to tell details. This is like a local service store were the owner and his employees treat you professionally (yes of-course) but like family at the same time.
Although my resume had a successful track record already, I decided to refreshed-it after so many years without changing the format, however recruiters always suggested some change or fixing before presenting my resume to the final customers. So in reality my resume was fixable to the eyes of recruiters. But TODAY… with my new improved and refreshed resume made by Darwin Dillan so far out of three recruiters non have recommended any fixing, change or adjusting, and even better one of them even said that my resume was grate!
TIP: My resume was build with some borderless parts, some printers can print borderless by selecting the “borderless option” and choosing, and inserting the required paper type for borderless printing such as most Premium Papers. If you have access to a color laser printer, thats the way to go. You can also pay for printing services but bring the paper with you in case they don’t have a decent paper.
Patricia P., Plantsville, CT
Nothing but great words-The entire process was awesome. The services and connecting with the staff so cool. The end result on the resume done by Dillon was beyond what I had expected. Way to go!!!! So, now lets see whats out there for advance employment movement!
Shari H., Clearwater, FL
OMG I am blown away with how quick and easy this process is and what an amazing result I got!! Time is so precious to me that I filled out the questioner and forgot about it. Didn’t stress about it for one second. Got it back 48 hours later and it was perfect! I literally could not have done this myself. Thank you Resume prime and Thank you Bianca Howard!