Terms of Service
The Purpose of this Agreement is to set forth the terms and conditions under which Resume Prime and Client will agree.
Whereas, Client hereby hires Resume Prime to provide resume writing and related services for the Client. And that this Agreement shall take effect on the date the Client expresses conformity either through sending the signed Agreement or through simple e-mail approval.
NOW, THEREFORE, in consideration of the mutual promises herein contained, the parties agree as follows:
Whereas, Client shall make an upfront payment equivalent to the price of the resume package or other services, as predetermined with Resume Prime’s agent.
Whereas, Client shall make the payment through credit card, PayPal, over the counter bank deposit, or other modes of payment. If Client chooses to pay via credit card, Resume Prime will require credit card number and credit card billing address. Receipt on all payments made shall be sent to Client via e-mail by the payment processor.
Whereas, service prices of Resume Prime are all presented in US Dollar. Client, therefore, shall pay in US Dollar regardless of location.
SERVICES TO BE RENDERED
Whereas, Client shall receive services according to the resume package or other related services paid for.
Turnaround time for all packages is three (3) business days.
Turnaround time will start from the date the following requirements were received by Resume Prime:
- Conformity to this Project Agreement
- Completed questionnaire and/or other information necessary to complete the services to be rendered
For job postings with immediate deadlines, especially for Federal Package, Resume Prime will not be liable on the delays of job application and such.
Client shall promptly respond to all drafts, revisions, clarifications, and other questions sent by writers and sales and support team of Resume Prime. Client shall be clear and specific when responding to all e-mails, phone calls, or any other communications, to facilitate project completion and prompt delivery of services.
Client is entitled to unlimited revisions until project is finalized.
Resume Prime shall send an Acknowledgment Form along with the final draft of resume and other addons purchased. Client shall acknowledge receipt of these documents and express conformity to project completion.
Expiration and Reactivation
Unfinished or inactive project expire after six (6) months from sign up date. Resume Prime will collect a $30 reactivation fee if Client would like to continue with the revision process after the expiration date. Client shall be able to proceed with the revision process within three (3) months after reactivation date.
On Cancelled Orders
- Full Refund: if cancelled within 24 hours
- Ninety percent (90%): if cancelled beyond 24 hours; Resume Prime is entitled to ten percent (10%) administrative and processing fee
On Service Termination
- Seventy-five percent (75%): if initial draft was already sent
- Sixty percent (60%): if one to two complete revisions were already sent
Client will NOT be entitled to a refund under any of the following circumstances:
- Client has approved the resume draft from Resume Prime
- Client has terminated the service for invalid and unacceptable reasons
- Project has been inactive for more than three (3) months
Furthermore, NO REFUND will be granted for rush services, resume posting, and online resume websites.
For cancelled orders, request shall be done within 24 hours.
For service termination, request shall be done within two (2) days or forty-eight (48) hours after receipt of resume draft.
Request for refund shall be properly documented. Upon receiving a notification of the request, either through phone or e-mail, the Billing Department shall send a Refund Request Form (RRF), which will be accomplished and sent back by the Client for refund processing.
After processing, the Billing Department shall notify when the refund will be reflected on Client’s account.
Whereas, Resume Prime is strongly committed to protecting Client’s privacy and confidential
information. All information sent to Resume Prime is strictly for the use of Resume Prime and will not be shared with any third party. In facilitating prompt and accurate response to Client’s order, Resume Prime will only ask relevant information necessary in providing the services paid for by the Client.
Listen to our customers
Benjamin S., FPO, AP
Excellent work, quick edits, quick responses. I have other people review my resume and always get complimented on how professional it looks and reads. Very happy with the service and products I have received.
Edward H., Bronxville, NY
The service i received from Resume was truly professional and enjoyable experience. I would recommend them to anyone looking to have a resume done to obtain that dram job.
Julie M., St. Louis, MO
Julianna Ramirez performed outstanding service, creating a customized, eye-catching resume that truly highlighted me as an individual.
Bonnie F., Dallas, TX
Bianca was a wordsmith and quickly grasped exactly what I was looking for. Her response time was FABULOUS. The communication was immediate. I feel “armed” now with a sharp, clear professional resume. I would recommend her and Resume Prime to anyone who is looking for a quick turnaround and professional results.
Teresa B., Sacramento, CA
I am extremely pleased with the services I received from ResumePrime. Addison was my writer, and she is a gem. Addison was able to create a resume and cover letter that surpassed anything I could imagine. I’ve been very anxious over the past few months as I am re-entering a job field I left many years ago. I struggled with how to present a coherent picture of myself and only ended up frustrated. I looked into professional resume writing, and ResumePrime was number 2 on the most recommended list. I often find that number 2 on a list is the best deal. And so it was. Being out of work, money is always an issue. But ResumePrime had a discount going so I gave it a try. I ordered a resume and an electronic version. I was so impressed with Addison’s magic that I went back and added a cover letter to my order–and found a discount coupon for that item as well. The quality of product I received is much more valuable that the dollars I spent. Thank you, Addison, for your expertise, your professionalism, your patience, and your dedication.
John B., Atlanta, GA
Julianna did great work on my resume and cover letter. She answered my many questions with haste. I would recommend my friends to ask for Julianna of they were in need of this service.
Jonathan S., Audubon, PA
Selena did an excellent job of taking my old resume and job description along with the job description I was applying for and turned it into an amazing 2 page resume. She knew the right keywords and phrases that have already gotten results.
Wei W., Atlanta, GA
Matthew did a fine job polish my resume, in term of the format/layout/structure, choice of words. Despite part time work schedule (I wish he has more availability), Matthew tried his best to conduct multiple phone reviews, which were very productive. He was patience and took thorough notes during discussion. Thank you Matthew!
Catherine S., Amarillo, TX
I have had an incredible experience with resumeprime. They were prompt and helpful in every aspect of the process; from their “Let’s Chat” instant message link to their actual resume writers. Matthew Vernon was the individual assigned to my resume and cover letter and I would absolutely recommend him and this service to anyone I know.
Gage L., Hamilton, IN
Great service and great feedback! Also the quality of the work in phenomenal! A+