Terms of Service
The Purpose of this Agreement is to set forth the terms and conditions under which Resume Prime and Client will agree.
Whereas, Client hereby hires Resume Prime to provide resume writing and related services for the Client. And that this Agreement shall take effect on the date the Client expresses conformity either through sending the signed Agreement or through simple e-mail approval.
NOW, THEREFORE, in consideration of the mutual promises herein contained, the parties agree as follows:
Whereas, Client shall make an upfront payment equivalent to the price of the resume package or other services, as predetermined with Resume Prime’s agent.
Whereas, Client shall make the payment through credit card, PayPal, over the counter bank deposit, or other modes of payment. If Client chooses to pay via credit card, Resume Prime will require credit card number and credit card billing address. Receipt on all payments made shall be sent to Client via e-mail by the payment processor.
Whereas, service prices of Resume Prime are all presented in US Dollar. Client, therefore, shall pay in US Dollar regardless of location.
SERVICES TO BE RENDERED
Whereas, Client shall receive services according to the resume package or other related services paid for.
Turnaround time for all packages is three (3) business days.
Turnaround time will start from the date the following requirements were received by Resume Prime:
- Conformity to this Project Agreement
- Completed questionnaire and/or other information necessary to complete the services to be rendered
For job postings with immediate deadlines, especially for Federal Package, Resume Prime will not be liable on the delays of job application and such.
Client shall promptly respond to all drafts, revisions, clarifications, and other questions sent by writers and sales and support team of Resume Prime. Client shall be clear and specific when responding to all e-mails, phone calls, or any other communications, to facilitate project completion and prompt delivery of services.
Client is entitled to unlimited revisions until project is finalized.
Resume Prime shall send an Acknowledgment Form along with the final draft of resume and other addons purchased. Client shall acknowledge receipt of these documents and express conformity to project completion.
Expiration and Reactivation
Unfinished or inactive project expire after six (6) months from sign up date. Resume Prime will collect a $30 reactivation fee if Client would like to continue with the revision process after the expiration date. Client shall be able to proceed with the revision process within three (3) months after reactivation date.
On Cancelled Orders
- Full Refund: if cancelled within 24 hours
- Ninety percent (90%): if cancelled beyond 24 hours; Resume Prime is entitled to ten percent (10%) administrative and processing fee
On Service Termination
- Seventy-five percent (75%): if initial draft was already sent
- Sixty percent (60%): if one to two complete revisions were already sent
Client will NOT be entitled to a refund under any of the following circumstances:
- Client has approved the resume draft from Resume Prime
- Client has terminated the service for invalid and unacceptable reasons
- Project has been inactive for more than three (3) months
Furthermore, NO REFUND will be granted for rush services, resume posting, and online resume websites.
For cancelled orders, request shall be done within 24 hours.
For service termination, request shall be done within two (2) days or forty-eight (48) hours after receipt of resume draft.
Request for refund shall be properly documented. Upon receiving a notification of the request, either through phone or e-mail, the Billing Department shall send a Refund Request Form (RRF), which will be accomplished and sent back by the Client for refund processing.
After processing, the Billing Department shall notify when the refund will be reflected on Client’s account.
Whereas, Resume Prime is strongly committed to protecting Client’s privacy and confidential
information. All information sent to Resume Prime is strictly for the use of Resume Prime and will not be shared with any third party. In facilitating prompt and accurate response to Client’s order, Resume Prime will only ask relevant information necessary in providing the services paid for by the Client.
Listen to our customers
Adjovi H., Clarksburg, MD
I was very hesitant to use a resume writing service after reading online comments about experiences with other companies. Are taking a chance, I’m very satisfied with the level of service I received. Thank you, Johanna!
Lindsey R., Hoover, AL
Julianna Ramirez was knowledgeable and took the time to get to know me and my unique skill set. I was pleased with my experience from beginning to the final draft was about 10 days.
Lena C., Beaumont, TX
Resume Prime did an excellent job on my professional resume and cover letter. Darwin was efficient and patient and completed all the revisions in a timely manner. I cannot say enough great things about this company. The customer service is outstanding. It was a pleasure to work with Darwin. I look forward to all the job opportunities that I will receive.
Leslie S., Burtonsville, MD
I have been overwhelmed with the assistance the team if Resume Prime. The support from Keesha Murphy when I first contacted this website that I found I might add under the 10 top resume writing companies. She helped me to select the correct package for my needs and addresses my concerns. Then there is Bianca who stays in constant contact with me ensuring that everything is on point. She has delivered a fantastic rewrite of my 22 years in the health industry. Yes I would recommend your company to others.
Shari H., Clearwater, FL
OMG I am blown away with how quick and easy this process is and what an amazing result I got!! Time is so precious to me that I filled out the questioner and forgot about it. Didn’t stress about it for one second. Got it back 48 hours later and it was perfect! I literally could not have done this myself. Thank you Resume prime and Thank you Bianca Howard!
Todd F., Berlin, MD
The entire process was easy and Addison was great to work with. She made the process easy to follow and the end product was excellent. Thanks
Kevin R., Marlton, NJ
Addison was great to work with, completing my resume in a small time frame while being open to multiple edits throughout.
I’m currently in my job search 10 days after the final resume completed, but I’m confident that this aspect of the application is in the bag!
I’ll be happy to refer my friends/coworkers to resume prime. Cheers!
Bonnie F., Dallas, TX
The experience was PERFECTION! It was worth EVERY penny I paid. I will be recommending this service and Bianca to anyone who needs to update their resume. The turnaround was quick and the system very user friendly. Great experience, great end result. Thank you!
Giancarlo S., Brooklyn, NY
This is the second time I have used Resume Prime and twice I have been really happy. I am not computer savvy but they are patient and helped me through the process wonderfully.
Thomas G., Shirley, NY
Jeff Andrews did a excellent job on my resume from the information I submitted. Jeff was timely in responding to my emails. I would definitely recommend Resume Prime to my colleagues.